Shipping policy
Jewels from the Nile ("we" and "us") is the operator of https://www.jewelsfromthenile.com ("Website"). By placing an order through this Website, you agree to the terms below. These are provided to set clear expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a discrepancy and we may not be able to fulfill all items at the time of purchase. In that case we will fulfill the available products and contact you about whether you would prefer to await restocking of the backordered item or receive a refund for it.
2. Where We Ship
We currently ship within the United States only, including P.O. boxes and military addresses. We do not ship internationally at this time.
3. Shipping Costs
- Orders under $35: $5.95 flat rate
- Orders of $35 or more: free shipping
Shipping is calculated at checkout and shown before you pay.
4. Delivery Terms
4.1 Dispatch time. Orders are usually dispatched within 2-3 business days of payment. We operate Monday to Friday during standard business hours, except national holidays.
4.2 Transit time. Once dispatched, orders are generally in transit 6-10 business days.
4.3 Change of delivery address. We can change your address any time before the order has been dispatched. Contact us at support@jewelsfromthenile.com.
4.4 P.O. boxes and military addresses. We ship to P.O. boxes and military addresses using postal services (USPS).
4.5 Items out of stock. If an item is out of stock, we will cancel and refund that item and dispatch the rest of your order.
4.6 Delivery time exceeded. If delivery has taken longer than the estimate above, contact us and we will investigate.
5. Tracking
Upon dispatch you will receive a tracking link so you can follow your shipment.
6. Parcels Damaged in Transit
If a parcel arrives damaged, please reject it from the courier if possible and contact us. If it was delivered while you were out, contact us and we will advise on next steps.
7. Sales Tax
Sales tax is calculated at checkout based on your delivery address and applicable state law. It is added to the displayed price of the goods and shown in your order total before you pay.
8. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
8.1 Damaged in transit. We will process a replacement once the courier has completed their investigation.
8.2 Lost in transit. We will process a refund or replacement once the courier has investigated and deemed the parcel lost.
9. Returns
Please see our Refund Policy for full return terms.
10. Customer Service
For all customer service enquiries, email us at support@jewelsfromthenile.com.